Terms and Conditions
Last updated: April 2026
1. About the Service
LIA (Lean Intelligent Assistant) is a cloud-based SaaS platform designed for hospitality businesses including restaurants, bars, cafés, clubs and event venues. LIA provides tools for operations management, stock control, recipe costing, staff scheduling, financial tracking, and business intelligence. By accessing or using LIA, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the platform.
2. User Accounts
To access LIA you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at legal@liassistant.com if you suspect any unauthorised access to your account. LIA is not liable for any loss or damage arising from your failure to protect your credentials. Each subscription plan defines the number of users and locations permitted. You may not share login credentials between users or exceed the limits of your plan.
3. Pricing and Subscriptions
LIA is offered on a subscription basis with plans billed monthly per location. Current plan pricing is displayed on our website and may be updated with prior notice. Subscriptions renew automatically at the end of each billing cycle unless cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. An additional one-time implementation fee may apply depending on the size of your business and the onboarding requirements. This will be communicated to you before any commitment is made. All prices are exclusive of applicable taxes unless stated otherwise.
4. Acceptable Use
You agree to use LIA only for lawful purposes and in accordance with these Terms. You must not: • Use the platform to transmit unlawful, harmful or fraudulent content. • Attempt to gain unauthorised access to any part of the platform or its infrastructure. • Reverse engineer, decompile or attempt to extract the source code of LIA. • Use automated tools to scrape, extract or bulk-download platform data. • Resell, sublicense or otherwise transfer your access rights to third parties. LIA reserves the right to suspend or terminate accounts that violate this policy.
5. Intellectual Property
All content, software, design, trademarks, logos and materials within LIA are the exclusive property of LIA or its licensors and are protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the platform for your internal business operations. No rights are transferred to you beyond what is expressly stated here. Data you enter into LIA (such as products, recipes, staff records and financials) remains your property. LIA does not claim ownership over your business data.
6. Service Availability
LIA aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Planned maintenance will be communicated in advance where possible. We reserve the right to modify, suspend or discontinue any feature of the platform at any time. In the event of a significant change or discontinuation, we will provide reasonable notice.
7. Limitation of Liability
To the maximum extent permitted by applicable law, LIA and its directors, employees and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, arising from your use of the platform. Our total liability to you for any claim arising under these Terms shall not exceed the amount paid by you to LIA in the three months preceding the claim.
8. Termination
You may terminate your account at any time by contacting us or using the cancellation options within the platform. Upon termination, your access to LIA will cease at the end of the current billing period. LIA may suspend or terminate your account immediately if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law. Upon termination, you may request an export of your data within 30 days. After this period, your data may be permanently deleted.
9. Governing Law
These Terms are governed by the laws of Spain. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Spain. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
10. Contact
If you have questions about these Terms and Conditions, please contact us at: Email: legal@liassistant.com Website: liassistant.com [PLACEHOLDER: Add company legal name, registered address, and VAT number here before publishing.]